Does Virgin Media have the worst customer service?
Virgin Media and Three have been named as the worst providers for customer service by the telecoms regulator Ofcom, in its latest report on complaints in the telecoms sector covering January to March of 2021.
How do I fix my Virgin TV?
Reboot the Virgin Media broadband Hub and TV box
- Switching the TV box off.
- Check the connections at the wall.
- Check the splitter connections.
- Check the TV box connections.
- Check the power supply.
- Check the Ethernet cable (V6 and TV 360 only)
- Switching the V6 or TV 360 box on.
Can Virgin cable be repaired?
If anything does go wrong with your Virgin Media products and services, we’ll sort it for you with our peace-of-mind repairs service. Whether it’s your Virgin Media broadband, TV or home phone, we’ll send along one of our lovely engineers to repair and replace your kit, at no extra cost*.
How reliable is Virgin TV?
Virgin Media review: Verdict Reliability is good and speeds are excellent, especially if you’re prepared to pay for a faster fibre broadband service.
Is Virgin Media losing customers?
Virgin Media lost 51,000 video subscribers in the United Kingdom in the first quarter of 2021, marking its tenth consecutive quarterly television subscriber loss.
Are there problems with Virgin Media?
There are no Virgin Media network issues affecting services in your area.
Why is Virgin Media TV not working?
If the Virgin TV V6 box isn’t responding to the remote, use the power switch on the back of your Virgin TV V6 box. If this doesn’t work, unplug the box from the power supply, wait 20 seconds, and plug it back in. **Still not working?** If it feels hot it may have overheated.
How do I report a damaged Virgin Media cable?
You can report service faults using the standard C/S number. 150 from a Virgin Media phone, or 0345 4541111 from any other phone.
How deep is Virgin cable buried?
1-6 inches
How deep will you dig to install the cables? The standard depth for Virgin Media’s cable digging is 1-6 inches under the ground.
Does Virgin Media have the worst service in Britain?
Virgin Media dips despite broadband surge In Ofcom’s latest report, using data gathered from July to September last year, the regulator found that the company was the worst for mobile and TV service complaints, receiving 9 per 100,000 customers for mobile and 11 per 100,000 for TV.
Are Virgin Media putting their prices up?
Virgin Media has announced that it will be increasing its prices by around £56 per year for millions of its customers from the 1st March 2022.