What are the 5 Rules of customer service?
5 Golden Rules of Customer Service
- Customer service is everyone’s job. Every contact with your clients is important.
- Ask questions and listen to the answers.
- Promise only what you can deliver, and then over deliver.
- Know how to apologize.
- Treat employees well.
What is the golden rule of customer service?
In spite of all the noise and hype involving customer service these days, it truly boils down to one simple, age-old truth, often referred to as the Golden Rule: “Treat others as you would want to be treated.”
What are the three rules of customer service?
3 Rules for Superior Customer Service
- Rule No. 1: Make instilling the value of human interaction in service a priority with your employees.
- Rule No. 2: Practice what you preach.
- Rule No. 3: Remember that small gestures can make a big difference.
What is the first rule of thumb or golden rule of personal services?
The Golden Rule is often described as ‘putting yourself in someone else’s shoes’, or ‘Do unto others as you would have them do unto you'(Baumrin 2004).
What are the 4 rules of customer service?
10 Customer Service Rules to Abide By
- Be Nice.
- Respect Your Customers.
- Listen.
- Be Positive.
- Offer Solutions, Not Excuses.
- Be Honest.
- Go the Extra Mile.
- Apologize.
What are the six rules for good customer service?
Business English Coach
- Answer your phone.
- Keep your promises.
- Listen to your customers.
- Give complaints your full attention.
- Take the extra step.
- Give your customers something extra.
What rule do you think customer service plays in a business?
The important part of customer service is in keeping the customers once you bring them in. It costs significantly more to attract new customers than it does to take care of the ones you already have.
What is the platinum rule of customer service?
So the Platinum Rule states, “Treat others the way THEY want to be treated”. Although it sounds like common sense, it’s not as common as you might think. This rule means that you recognize that service is not about what you want to give; it’s about what others want to receive.
What are some rules for good customer service?
What is an example of the Golden Rule?
For example, if someone is convicted of a crime and sentenced to prison, the golden rule would suggest that we should let them go, because we would not want to be imprisoned ourselves. This remains the case even if we use the platinum rule, since the prisoner would likely also prefer to avoid going to prison.
What is the number 1 rule in customer service?
Be Nice. The first rule is so obvious that we almost feel silly stating it “¦ “Be nice.” No matter what the scenario, being warm, friendly, and engaging will go a long way toward making your customers happy.